Hospitality Associate

## Description

**About Chelsea Piers:**

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

Chelsea Piers Fitness is expanding and redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community. Our Hospitality Associates are the heartbeat of our brand – setting the tone for every workout, every recovery session, and every member interaction.

**The Opportunity:**

At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. As a Hospitality Associate, you’ll be the first and last impression for every member who walks through our doors and you have the opportunity to make a lasting impact on the member experience. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space – we want to meet you.

**Why You’ll Love Working Here:**

• You’ll Make Someone’s Day – every shift is a chance to do purpose-driven work and help someone feel seen, supported, and successful.
• You’ll Play As A Team – we win together and support each other every day.
• You’ll Experience Pathways for Growth – when you pay attention to the details and take ownership of your responsibilities, you open the door to opportunities across the organization.
• It’s Fun – employees receive a complimentary all-access membership to Chelsea Piers Fitness plus discounts on in-club services.

## Qualifications

**The Role & Responsibilities:**

As a Hospitality Associate, you will have the responsibility of delivering excellent 5-star hospitality in line with our Chelsea Piers Standards of Excellence and our High Five Approach – creating moments of genuine connection, recognition, and warmth in every interaction.

The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

• Welcoming every member, prospective member and guest like a regular – using names when possible and creating a warm first and last impression
• Mastering our member systems to ensure smooth check-ins, class arrivals, and guest experiences
• Answering phones and member questions with energy, empathy and ownership – ensuring every interaction feels personal and helpful
• Supporting shift-specific needs like front desk, concierge, marketing, or street team activations
• Keeping an eye on everything – facilities, locker rooms, events, and personal training sessions – and submitting tickets through appropriate systems
• Monitoring guest awareness and maintaining security awareness
• Problem solving like a pro – you’ll be trained to resolve issues and know when to escalate
• Collaborating with every department, from sales to operations, because hospitality – and recognizing great work – touches everything

**This Role Is For You If You Are:**

• A natural people-person who believes small moments matter – a smile, a name, a high five – and takes pride in making someone’s day
• A team player who takes pride in their work
• A proactive problem solver
• Energized by the fitness & wellness world, regardless of your background – we welcome athletes, performers, coaches, or creators!
• Excited to learn, grow, and take on new challenges
• Calm under pressure and able to multitask in a high-traffic, high-energy space
• Flexible with your schedule – availability on nights, weekends, and holidays
• Comfortable standing for extended periods and lifting up to 30 lbs

**Preferred Qualifications:**

• 6+ months experience in customer service, hospitality, or fitness
• Knowledge of gym operations, group fitness, or front-line tech platforms
• High school diploma/GED required. Preferably Associate Degree or higher

**Compensation:**

• Status: part or full-time availability depends on club’s needs
• Part-time = 12-29 hours
• Full-time = 30-39 hours
• Pay Transparency:
• $18/hour