Housekeeping Supervisor

## Description

What makes Williams Hotel Group a great place to work? It’s our people. We understand that our employees are our greatest asset. We are committed to developing and empowering our people, providing a stable, safe, and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.

**Here's what we have to offer you:**

• Competitive Pay
• Incentive Program
• Fun place to work
• Clear path for growth and career advancement
• Hotel Discounts
• Paid Vacation
• Health, Vision, and Dental Insurance Benefits
• 401k with company match

Job Summary

This position is responsible for leading the housekeeping staff to continuous quality improvement; inspect rooms for assurance of the service and quality standards to ensure guest satisfaction.

Education & Experience

**MINIMUM EDUCATION:**

• High School Diploma or GED required.

**MINIMUM EXPERIENCE:**

• Supervisor experience preferred.

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 30 lbs and up to 50 pounds throughout a shift
• Ability to work in varying temperatures.
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards

General Requirements

• Ability to read, write and communicate effectively in English, both written and verbal
• Must have good organizational and communication skills.
• Possess attention to detail.

Fundamental Requirements

• Supervise the operations of housekeeping and laundry areas to ensure the achievement of productivity and quality service standards.
• Inspect guest rooms to ensure the cleanliness standards and proper amenity and literature placement have been met.
• Assure and input housekeeping information in Property Management System.
• Prepare training for Room and Laundry Attendants in all housekeeping procedures and standards.
• Ensure that Room Attendants have sufficient amount of necessary supplies through supply and linen inventories.
• Prepare weekly schedule for housekeeping and laundry personnel following company labor guidelines (MPR standards).
• Clean and service guest rooms as needed.
• Report room repairs or unsafe conditions to Manager and Maintenance.
• Work and track projects daily to upgrade the quality of guest rooms.
• Respond to housekeeping request from guest or management in a timely, efficient and friendly manner.
• Report and track lost and found articles.
• Follow company polices and procedures (i.e., OSHA, BBP regulations and other state and local regulations).
• Apply all safety and security polices consistently.
• Participate in hiring and evaluation process.
• Perform other duties as assigned by supervisor or management.
• Obtain any locally required certifications.