Director of Program Performance & Operations - AD293

## Description

**Title:** Director of Program Performance & Operations - Health & Wellness

**Location:**River House - 211 SE Caruthers St., Portland, OR 97214

**Schedule:** This is an in-person position, Monday through Friday, 8:30am - 5:00pm

**Wage Range:**$105,000.00 – $115,000.00 annual salary, Exempt

If you are a motivated and dedicated **Director of Program Performance & Operations**looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

**At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.**

**Company Mission:**

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

**About the Company:**

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

**Position Overview:**

The **Director of Program Performance & Operations** serves as a strategic operational leader responsible for monitoring program performance, grant compliance, operational effectiveness, quality outcomes, and financial performance across assigned divisions. This position serves as the primary operational partner to the Chief and works collaboratively with program leadership, finance, billing, grants management, quality improvement, compliance, and executive leadership to ensure successful achievement of organizational goals and funding requirements.

The Director provides executive-level analysis, reporting, and recommendations to support informed decision-making and continuous improvement efforts. The position oversees performance associated with approximately $16 million in grant funding and ensures programs meet contractual, regulatory, operational, and performance expectations.

**What you will do:**

• **Operational Leadership**
• Serve as strategic operational advisor to the Chief.
• Monitor operational performance across assigned programs.
• Identify barriers impacting program effectiveness.
• Coordinate cross-departmental projects and priorities.
• Provide recommendations regarding staffing, workflows, and service delivery models.
• **Grant Performance & Compliance**
• Monitor performance of federal, state, tribal, and private grant-funded programs.
• Track grant deliverables, milestones, reporting requirements, and performance measures.
• Collaborate with program leaders to ensure compliance with funding requirements.
• Identify compliance risks and recommend corrective actions.
• Assist with grant reporting, audits, and monitoring activities.
• **Outcomes & Performance Management**
• Develop and maintain division-wide performance dashboards.
• Monitor KPIs and operational metrics.
• Analyze utilization, productivity, access, engagement, and outcome data.
• Identify trends and provide actionable recommendations.
• Develop executive reports and presentations.
• **Financial & Revenue Performance**
• Partner with Finance, Billing, Revenue Cycle, and Program Leadership.
• Monitor financial performance indicators.
• Identify operational barriers affecting revenue.
• Review budget-to-actual performance.
• Assist in developing corrective action plans when performance targets are not met.
• **Executive Reporting**
• Prepare weekly operational performance reports.
• Develop executive dashboards and scorecards.
• Present findings and recommendations to executive leadership.
• Immediately escalate significant operational, compliance, financial, or grant-related concerns.
• **Regulatory & Quality Oversight**
• Monitor regulatory requirements impacting assigned programs.
• Support audit readiness efforts.
• Ensure operational practices align with organizational policies.
• Support accreditation, licensing, and contractual requirements.

## Qualifications
**We would like to hear from people that have:**

• Bachelor’s degree in Healthcare Administration, Public Health, Business Administration, Social Work Administration, Behavioral Health Administration, or related field.
• Seven (7) years of progressively responsible operational leadership experience.
• Five (5) years managing or supporting grant-funded programs.
• Experience developing and analyzing performance metrics.
• Experience with budget management and financial reporting.
• Experience leading organizational improvement initiatives.
• Experience working within healthcare, behavioral health, tribal health, public health, FQHC, or community-based organizations.
• Must pass a pre-employment or for cause drug tests.
• Must pass criminal background and DMV checks.

**Preferred Qualifications:**

• Experience working within the Native American/Alaska Native community
• Master's degree in Healthcare Administration, Public Health, Business Administration, Social Work, or related field.
• FQHC experience.
• Tribal healthcare experience.
• Behavioral health experience.
• Experience managing multi-million-dollar grant portfolios.
• Experience with Medicaid and healthcare reimbursement systems.
• Lean, Six Sigma, or Quality Improvement certification.

**What’s in it for you?**

**15 Paid Holidays:**New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, December 25th and your birthday!

**Benefits:**Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire.

• Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
• 15 Paid Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 Life Insurance & AD&D
• Short Term and Long-Term Disability
• Flexible Spending Account
• Health Spending Account
• 401(k) with 4% Match
• Employee Assistance Program
• Inclement Weather Days (Snow Days)
• Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC

**How to apply:**

1. To Quick Apply, go to [Careers – NARA NW (<naranorthwest.org>)](https://www.naranorthwest.org/home-2/careers/)
2. Look for the position you want to apply for and submit a resume (Required) and cover letter (Optional), that’s all!
3. Feel free to contact [[email hidden]](mailto:[email hidden]) if you have any questions or would like to know where your application is in the process.

*NARA NW Mission: Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need.*

*NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.*

*Consistent with NARA NW’s sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a “Drug-Free/Alcohol-Free Workplace Certification Form” and NARA NW “Modeling Sobriety Policy Form” as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart*

*Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.*

*This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.*