Ninja Program Manager

## Description

**The Opportunity**

The Ninja & Adventure Center Manager/Head Coach provides leadership, program oversight, and day-to-day management of Chelsea Piers Stamford’s Ninja program and Adventure Center (trampoline park/rock wall). This role is responsible for driving business growth, staff leadership, curriculum development, athlete experience, and the safe and effective operation of the Ninja & Adventure Center space. The Head Coach ensures program excellence while supporting Chelsea Piers’ core values, business objectives, and commitment to exceptional customer service.

The ideal candidate is a highly visible and entrepreneurial leader who is passionate about growing participation and revenue, building strong community relationships, and delivering exceptional experiences that strengthen the Chelsea Piers brand.

**Primary Responsibilities**

**Leadership & Management**

• Provide daily leadership, supervision, and professional development for all Ninja & Adventure Center staff
• Lead hiring, onboarding, training, scheduling, and performance management for all Ninja & Adventure Center staff
• Manage staff scheduling, payroll processes, and timekeeping
• Foster a positive, safe, and accountable team culture aligned with Chelsea Piers values
• Serve as a visible leader and point of contact for staff and families

**Program Operations**

• Develop and implement structured curriculum, lesson plans, and progression pathways for Ninja classes, team, and camps
• Provide daily on-floor coaching and support across class, camp, and team programs
• Identify, evaluate, and place athletes within Ninja Team programming
• Create new programs/offerings to encourage additional participation in activities
• Maintain accurate daily athlete attendance and manage makeup class scheduling
• Communicate proactively with families regarding athlete placement, progress, and program expectations

**Space, Equipment & Business Operations**

• Oversee equipment maintenance and space setup to support curriculum delivery and athlete safety
• Curate equipment purchase recommendations and collaborate with leadership on selections and upgrades
• Lead and support marketing, promotional, and community outreach efforts designed to increase visibility, participation, and revenue generation for Ninja & Adventure Center programs.
• Oversee program performance by monitoring budgets, participation goals, enrollment trends, and retention while implementing strategies to support revenue growth.
• Collaborate with the main registration desk to ensure smooth handling of registration questions and transactions
• Serve as a visible ambassador for Chelsea Piers by building strong relationships with athletes, families, guests, and the surrounding community

**Status:**Full-Time, Exempt
**Schedule:**In-person at Chelsea Piers in Stamford, CT; this position requires evening and weekend hours, and the schedule varies based on seasonal business needs
**Compensation:**Starting at $55,000 per year
## Qualifications

• Minimum 3 years of coaching or program management experience in Ninja, Parkour, or a related discipline
• Strong leadership and staff development experience
• Demonstrated ability to grow program participation, drive enrollment, or support revenue-generating initiatives
• Proven ability to build curriculum and manage youth development programs
• Excellent communication, organization, and customer service skills
• Ability to work evenings, weekends, and seasonal events as required
• Safety-focused mindset with attention to detail and program compliance

**Benefits**

• Complimentary Chelsea Piers Fitness membership
• Programming discounts for you and your family
• Paid vacation and sick time
• Health, dental, and vision insurance
• 401(k) contribution and company match
• FSA account and other voluntary benefits options

• ***This position is based at Chelsea Piers in Stamford, CT***
• *Chelsea Piers is an Equal Opportunity Employer*