Caribou Manager | 9

## Description
**Job Purpose:**

• The Caribou Manager at Hugo's Family Marketplace (& Caribou) is responsible for overseeing the daily operations of the café, ensuring exceptional customer service, and maintaining high standards of food safety and sanitation. This role requires a dynamic leader who can manage staff effectively, optimize sales and labor, and ensure a positive, team-oriented environment.

**Key Responsibilities:**

• Manage daily operations of the café, ensuring efficiency and high standards of service.
• Deliver excellent customer service and address customer inquiries and issues promptly.
• Train, schedule, and supervise staff to ensure optimal performance and team cohesion.
• Oversee the preparation of beverages and food, ensuring quality and consistency.
• Maintain cleanliness, organization, and safety throughout the café.
• Manage inventory, order supplies, and ensure proper product rotation.
• Monitor sales, control labor costs, and strive for profitability.
• Assist customers with their needs and ensure a welcoming atmosphere.
• Implement promotions, merchandising, and seasonal offerings to boost sales.
• Ensure compliance with food safety and sanitation regulations.
• Foster a positive, team-oriented environment that encourages staff engagement and development.

**Benefits:**
Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, Holiday Pay (Additional Time & Half if worked), and Employee Discount.
## Qualifications
**Required Education:**

• High school diploma or GED

**Preferred Education:**

• Associate’s or Bachelor’s degree in hospitality, business, retail management, or food service
• Helpful Certifications: Food safety or handling certifications (ServSafe or equivalent)

**Required Experience:**

• 2–3 years in retail, food service, or café environment

**Preferred Experience:**

• 1–2 years of supervisory or managerial experience
• Prior experience as a Barista or Lead Barista
• Experience with inventory control, cash handling, and labor management

**Required Skills and Abilities:**

• Leadership
• Customer service
• Beverage preparation/café operations
• Food safety, sanitation, and regulatory compliance
• Inventory management/ordering
• Sales tracking, budgeting, and profitability awareness
• Communication/interpersonal
• Time management/multitasking
• Physical stamina