Assistant General Manager

## Description

**About wagamama**

At wagamama, from *bowl to soul* reflects how we care for our guests and our people. Guided by our philosophy of **kaizen**—always striving to be better—we foster a culture where growth, teamwork, and continuous learning thrive. Join a team where your voice matters, your development is supported, and your work has a meaningful impact.

**About the Role**

The Assistant General Manager partners with the General Manager to lead daily restaurant operations, deliver exceptional guest experiences, and develop a high-performing team. This role supports operational excellence, financial performance, and team development while serving as a key operational leader within the restaurant.

**Key Responsibilities**

• Partner with the General Manager to lead daily restaurant operations and deliver exceptional guest experiences.
• Recruit, coach, develop, and retain a high-performing restaurant team.
• Drive operational excellence by upholding brand standards, food safety, cleanliness, and service quality.
• Support sales, labor, food cost, and profitability goals while ensuring efficient restaurant operations.
• Lead onboarding, training, and ongoing development using company tools and programs.
• Monitor guest feedback and partner with the team to continuously improve the guest experience.
• Utilize business systems and reporting tools to support operational performance and team success.

**Qualifications**

• Ability to stand and walk for extended periods and lift up to 40 lbs.
• 3–5 years of restaurant management experience in a high-volume, full-service restaurant.
• Strong financial acumen with experience managing labor, food cost, and profitability.
• Demonstrated ability to coach, develop, and lead high-performing teams.
• Food safety and sanitation certification in accordance with local and state requirements.
• Strong communication, organizational, and problem-solving skills with the ability to thrive in a fast-paced environment.

**Physical Requirements & Availability**

• Ability to stand and walk for extended periods and lift up to 50 lbs.
• Flexible schedule, including days, nights, weekends, and holidays.
• Ability to work up to 55 hours per week, depending on business needs
• Occasional off-site support and up to 10% travel may be required.