Residential Monitor (All Shifts)

## Description

**Company Description**

A mission-driven organization, LMM has a 56-year history of service to the community and is a recognized leader in implementing best practice for safety net services and providing innovative solutions that assist people on their journey to stability, self-sufficiency, and well-being. Serving Northeast Ohio, we help people obtain job skills and employment, locate safe and stable housing, access supportive services, and overcome barriers to secure second chances in the community.

**Position Summary**

The Residential Monitor in a low demand shelter is responsible for the overall functioning of the shelter, including maintaining a peaceful, safe, supportive, and orderly environment. The position serves single adults who are homeless and includes basic orientation (services, rules, & policies), assistance with basic immediate needs, de-escalating conflict, and being a stable, welcoming presence.

**Some of the duties include:**

• Conduct rounds, security checks, and perform searches as needed. Immediately reports abnormal findings to shift supervisor or Director of Operations
• Responsible for rule enforcement and assisting in the daily needs of shelter residents
• Handle front desk duties, including enrolling new residents in the shelter data system, scan-in residents, enforce bans, and utilize appropriate security measures (such as metal detector, wanding, handling contraband)
• Monitors security cameras to ensure clients are complying with policies regulating conduct
• Interacts with clients professionally, using open and respectful communication
• De-escalates potentially volatile situations between clients when necessary, utilizing Handle With Care’s intervention strategies
• Monitors client and visitor movement inside facility
• Responsible for rule enforcement and assisting in the daily needs of shelter residents. including making
• Prepares incident/accident/injury reports as necessary
• Maintains detailed records of events that occur during the shift

**Qualifications**

Our ideal candidate has a high school diploma or equivalent; some experience working with the homeless, chemically dependent, or mentally disabled individuals; and effective communication and crisis intervention skills.

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LMM is an Equal Opportunity Employer, that recognizes the value of having staff who reflect different life experiences and backgrounds. We offer excellent benefits, generous PTO and respectable wages.

**Join our team**! Go to <https://www.lutheranmetro.org/get-involved/careers/> to complete an online application and attach a cover letter (with salary requirements) and resume. The hourly rate for this position is $16.00 Applications accepted until positions are filled.