Director of Information Technology

## Description

**Company Description**

A mission-driven organization, LMM has a 56-year history of service to the community and is a recognized leader in implementing best practice for safety net services and providing innovative solutions that assist people on their journey to stability, self-sufficiency, and well-being. Serving Northeast Ohio, we help people obtain job skills and employment, locate safe and stable housing, access supportive services, and overcome barriers to secure second chances in the community.

**Position Summary**

The Director of Information Technology is responsible for leading the strategic vision and daily operations of technology infrastructure, cybersecurity, and program innovation. This position plays a vital role in ensuring the secure, reliable, and mission-aligned use of technology across the organization. The Director manages systems, people, and processes that support staff and service delivery. The Director is a member of the senior leadership team and works under the supervision of the Chief Financial Officer to align technology strategy with the organization’s mission and operational goals.

**Some of the duties include:**

• Develop and execute a multi-year technology roadmap aligned with the organization’s mission and strategic goals
• Manage technology annual operating budget, procurement, vendor relationships, contracts, and licensing renewals
• Oversee cybersecurity strategy, risk assessment, incident response, disaster recovery, and regulatory compliance
• Maintain and secure, the network infrastructure, servers, databases, audio-visual systems, and organization-wide hardware/software
• Ensure system integration, data integrity, and user training across platforms.
• Optimize workflows and user access while ensuring appropriate permissions and data privacy.
• Ensure documentation is kept current for all processes and architecture
• Serves as primary resource for hardware, software and data collection decisions regarding the maintenance of the network
• Collaborates with end users to identify application requirements, analyzes and designs software solutions and determines what software products to purchase
• Develop policies, procedures and appropriate security for IT matters, along with policies, and procedures defining access to and usage of LMM applications, systems and IT equipment
• Ensures IT practices are compliant with agency insurance requirements
• Oversees purchasing, installation and maintenance of all hardware, including computers, servers and network, software, telecommunications & security devices
• Keeps abreast of new technologies, applications and software options and develops use cases and action plans for how these may be integrated into the organization
• Expertise in network administration, cybersecurity best practices, Windows/Server environments, and cloud services

**Qualifications**

Our ideal candidate Bachelor’s degree in related field, Master’s degree preferred or equivalent industry experience; A minimum of 7 years relevant progressive IT work experience including Microsoft network administration; and strong leadership and project management experience. Demonstrated experience supporting enterprise software systems including accounting/financial packages, donor management (CRM) platforms, cloud based collaborative solutions and SQL based databases or reporting tools. Proven background in supporting system integrations and implementations. Prior experience in a human services or similar setting preferred.

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LMM is an Equal Opportunity Employer, that recognizes the value of having staff who reflect different life experiences and backgrounds. We offer excellent benefits, generous PTO and respectable wages.

**Join our team**! Go to: <https://www.lutheranmetro.org/get-involved/careers/> to complete an online application and attach a cover letter (with salary requirements) and resume. The annual salary range for this position is $90,000.00 – $95,000.00.