Property Management Operations Director

## Description

**Property Management Operations Director**

Department: Property Management · FLSA: Exempt · Full-Time

**ABOUT THE ROLE**

Prime Group is looking for a seasoned operator ready to step into a #2 seat with real authority. You’ll lead daily operations across our multifamily portfolio, align our commercial, HOA, and vacation rental teams to a single standard, and act as Director when leadership is out — not as a placeholder, but as the person who keeps everything running at full speed.

**WHAT YOU’LL OWN**

**Portfolio Operations**

Day-to-day oversight of all multifamily communities with cross-portfolio coordination across commercial, HOA, and vacation rental lines.

**Team Leadership**

Direct supervision and coaching of Regional Managers and on-site teams across all business lines.

**Financial Oversight**

Budget preparation, monthly variance review, collections enforcement, and CAM reconciliation support.

**Maintenance & Capital Projects**

Unit turn oversight, preventive maintenance programs, and capital project coordination.

**Leasing & Performance**

Leasing performance standards, traffic reporting, closing ratios, and renewal rate monitoring across the multifamily portfolio.

**A TYPICAL WEEK MIGHT INCLUDE**

• Conducting property audits across communities and implementing corrective action plans
• Reviewing monthly operating statements and drilling into variance reports with on-site teams
• Escalating and resolving lease disputes, collections issues, or compliance gaps
• Partnering with the Director of Property Management on company-wide initiatives and personnel decisions
• Acting as the single point of escalation for all regional and on-site teams in the Director’s absence
• Overseeing COI compliance for vendors, contractors, and tenants across the multifamily portfolio

• **QUALIFICATIONS**
• **Experience:** 5–8 years of progressive multifamily property management experience, including at least 2 years in a regional, multi-site, or senior operational leadership role
• **Education:** Bachelor’s degree required; Real Estate, Business Administration, or related field preferred
• **Credentials:** CAM (Certified Apartment Manager) preferred; ARM, CPM, or other industry designations a plus
• **Cross-Portfolio Knowledge:** Exposure to commercial, HOA/association management, or vacation rental operations strongly preferred
• **Technology:** Proficiency in Yardi, MRI, RealPage, or similar property management software; Microsoft Office Suite
• **SKILLS & ABILITIES**

• Strong leadership with the ability to motivate and hold accountable a geographically dispersed team
• Excellent written and verbal communication skills; ability to interface with residents, boards, ownership, and vendors
• Financial acumen to read and apply operating statements, variance reports, and budget documents
• Sound judgment across a wide range of operational situations and property types

*Prime Group is an Equal Opportunity Employer.*