Dispatcher

## Description

Aircraft Maintenance Dispatcher

Roles & Responsibilities

1. Communication & Coordination

• Monitor and respond to all three email accounts: LAX MX, Dispatch, and personal CAS email.
• Ensure all inquiries are answered using the Dispatch email when appropriate.
• When answering the Duty phone state “Good Morning/Afternoon/Evening This is your name with Certified Aviation at LAX how may I help you Sir/Maam”
• Maintain professional, cooperative communication with all departments and personnel.
• Leave clear shift-handover notes for the next Dispatcher, including any unresolved items.

1. Flight & Personnel Oversight

• Monitor all scheduled flights during your shift.
• Verify that assigned personnel have arrived for each flight.
• If a technician has not reported, notify them via text at least 30 minutes prior to aircraft arrival or at the start of the shift.
• Maintain awareness of manpower shortages, absences, or delays and coordinate coverage as needed.
• Implement and coordinate emergency procedures when operational issues arise.

1. Work Order (WO) Management

• Ensure only current-day work orders remain open on iPads.
• Identify and address exception work orders in Job view.
• Confirm that all work orders are properly completed and closed.
• Highlight all completed flights for the current shift and verify any missed highlights from the previous day.
• Enter progress updates or schedule changes into the maintenance system.
• Ensure training work orders are properly tracked and updated in the Training SharePoint.
• Monitor that employees do not exceed approved training hours and that completion percentages align with hours charged.

1. Timekeeping & Payroll Accuracy

• Verify clock-in / clock-out punches for all employees on shift.
• Review prior days for missing punches, lunch punches, or notes.
• Ensure meal penalties and waivers are properly applied and filed by date.
• Maintain accurate documentation for payroll and compliance.

1. Equipment, Tools & Inventory Control

• Monitor and track vehicle keys, headsets, iPads, and ensure all are returned.
• Maintain and oversee the locked tool cabinet:
• Log tools checked out and returned
• Ensure accountability for all tools
• Review tools, expendables, and equipment inventory to confirm adequate stock levels.

1. Training & Compliance Support

• Assist with maintenance training requirements, including:
• Read & Sign documents
• Ideagen entries
• Customer training
• Service Bulletins
• Maintain required documentation, including CAS-021 forms.
• Ensure training records remain accurate and audit ready.

1. Reporting & Logs

• Complete and update:
• On-Call Log
• Call-Off Log
• Verify night-shift emails for completeness (including ACA tallies).
• Document any incomplete tasks and formally hand it over to the next Dispatcher.&nbsp