Customer Support Specialist

## Job Description

**Southwestern Behavioral Healthcare** is looking for a dynamic, service-oriented **Customer Support Specialist** to join our team. As a key point of contact for clients and staff, you'll play an essential role in delivering clear communication, resolving inquiries efficiently, and ensuring every interaction is handled with professionalism and care. In this full-time role, you'll help keep our operations running smoothly by reducing administrative workload, improving efficiency, and contributing to a positive experience for both clients and team members.

**Work Schedule:** Monday - Friday, 7:30 a.m. - 4:30 p.m.

**WHY WORK FOR SOUTHWESTERN?**

• AFFORDABLE Health, Dental, Vision, and Voluntary Life Insurance that starts DAY ONE of employment!
• 401K Employer Contribution & Match
• Student Loan Assistance Program
• Physical & Financial Wellness Programs
• Generous Paid Time Off plan
• Competitive Total Compensation Program
• Individualized orientation and training program
• We are GROWING!!

**WHAT IS THIS POSITION RESPONSIBLE FOR?**

1. Professionally screen all incoming calls and direct appropriately.
2. Assist with appointment scheduling, rescheduling, and cancellations.
3. Provide a range of reception services with focus on customer service.
4. Update the staff directory for the Resource Center.
5. Update and distribute On-Call Calendar.
6. Oversee the receipt, review, and appropriate handling of returned mail to ensure records are updated and follow-up actions are completed as needed.
7. Verify client documents for Spear Assessment Center.
8. Provide back-up for other support staff as needed.

## Qualifications
**MINIMUM QUALIFICATIONS:**

• High school diploma or GED required.
• Two years' relevant office experience required.
• Must be proficient in using a personal computer, multi-line phone system, and Microsoft Office Suite.
• Must display strong verbal and written communication skills, engaging interpersonal skills, good organizational and time management skills, and a positive, energetic attitude.
• Valid driver’s license and auto insurance that meets the State of Indiana minimum coverage requirements.

• **If you are interested in joining a fun, friendly, innovative team, apply today!**
• *EOE/AA including Veterans and Disabled.**If you are a person with a disability needing assistance with the application process, please call (812) 435-2057*