Spa Coordinator Part-Time

## Description

Spa Coordinator will assist the Spa Manager and staff with the administration and day-to-day operations of the Tranquility Spa. This position requires evening and weekend availability.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

• Works closely with the department head and supervisors recommending program changes as necessary.
• Maintains an up to date working knowledge of all club amenities as well as any special events.
• Maximizes revenue and cash flow by promoting Spa programs, packages and upgrades when appropriate.
• Takes spa reservations for members and guests and verifying client itinerary for the days services
• Confirms scheduled appointments 48 hours in advance
• Interacts with club staff in a professional manner, assisting other departments with necessary information.
• Communicates all pertinent information to the Spa Manager.
• Follows set procedures on posting charges.
• Ensures member satisfaction by maintaining a clean and safe facility.
• Maintains an accurate supply list and inventory sheet.
• Maintains a clean and organized spa by monitoring the facilities regularly.
• Calls Athletic Porter for cleaning as needed.
• Reports any necessary repairs to engineering.
• Assists in the efficient operation of the department.
• Maintains filing system.
• Records members’ participation.
• Provides the first and last impression for the members utilizing the spa.
• Answers the telephone in a professional manner and assist members with any questions.
• Handles all member complaints with the utmost confidence, grace and concern for their satisfaction.
• Creates cost saving controls, ensures economical and safe use of supplies and equipment.
• Upholds all safety standards of the Detroit Athletic Club
• Provides courteous, efficient service to all spa visitors.
• Reviews and confirms guests’ appointments.
• Organizing all treatment series logs

## Qualifications
**Education and Experience**

• High school diploma or associates degree
• Knowledge of administrative and clerical procedures
• Working knowledge of computers and excel software application
• Knowledge of customer service principles and practices
• Keyboard skills

**Key Competencies**

• Verbal and written communication skills
• Professional personal presentation
• Customer service oriented.
• Organizing and planning
• Attention to detail
• Initiative
• Reliability
• Multi-tasking