Evening Front Desk Agent (Full-Time)

## Description
**Job Summary** (Essential Function)
Assist Members and guests in all front office related areas in an efficient, courteous and professional manner that maintains high standards of service and hospitality.
**Job Tasks / Duties**

• Accurately receive and make member and guest hotel room reservations
• Accurately receive and make member suite reservations
• Receive, maintain and return member and guest lost and found items
• Ensure that all member and guest special requests are completed
• Open front desk for the day, including creating the daily housekeeping report
• Make all hotel room and suite keys for arriving members and guests
• Check in all arriving members and guests
• Make guest cards for guests of members and/or reciprocal club members
• Maintain an accurate status of all rooms
• Communicate clearly and effectively with housekeeping as to the status of rooms, guest arrival times and guest departure times
• Accurately maintain a cash bank
• Know and understand all private suite policies and procedures
• Complete petty cash transactions
• Limited retail sales
• Receive and execute member ticket requests
• Follows all credit, cash and checking procedures
• Know room locations, types of rooms, and room rates
• Know and understand hours of operation in athletics and food outlets
• Process mail and packages
• Answer inbound calls using proper telephone etiquette
• Communicate maintenance issues to Engineering department
• Knowledge of daily activities and meetings taking place within the club
• Send introductory letters for members travelling to reciprocal clubs
• Receive introductory letters for members of reciprocal clubs travelling to the DAC
• Know and understand all emergency procedures and the role of the Front Desk in these situations

**Physical Demands and Work Environment**

• Occasional bending, stooping, lifting and pulling
• Standing for long periods of time
• Using telephone and email system constantly

## Qualifications
**Education and/or Experience:**

• High School diploma, GED equivalent or higher required

**Job Knowledge, Core Competencies and Expectations**

• Technically proficient with computers and applications
• High level of interpersonal and communicative talent
• Able to multitask and manage stressful situations