SALES FLOOR COORD TIWA

## Description

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| **Position Summary** |

| Under the supervision of the store manager. Direct overall supervision of sales team members. Coordinates work schedules, opening and closing duties, customer service, training, motivation, and enforcing policy and procedures. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future. |

| **Essential Duties and Responsibilities** |

| 1. Greets customers cordially and professionally. 2. Assists managers with the development and training of sales team members. 3. Customer relations; assistance and interaction with customers. Coordination of all sales and customer inquiries. 4. Promotes interaction with customers to educate and create positive sales. 5. Coordinates with manager to develop/maintain point of sale training, maintaining policy and procedures of handling customer transactions. 6. Coordinates with accounting for assistance with problems associated with daily reports, sales drawer, cash over/short, and data entry verification, inventory verification. 7. Coordinates with purchasing; develops/maintains product information that is necessary for effective sales presentation, display and merchandising of products. 8. Inventories all orders when they are delivered. 9. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. |

| **Additional Responsibilities** |

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| **Key Performance Indicators** |

| This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process. |

| **Knowledge, Skills, and Abilities** |

| 1. Organizational skills to handle multiple projects simultaneously, and consistently meet deadlines, in a fast-paced business environment. 2. Ability to analyze and solve problems; understands and follows specific instruction policy and procedures. 3. Excellent public relations skills. Pleasant and outgoing with the ability to deal professionally and effectively with both guests and team members. 4. Ability to create an environment of teamwork. 5. Pleasant telephone etiquette and excellent communication skills. 6. Knowledge and experience of office/shop equipment. 7. Ability to create and maintain a clean and organized workspace. 8. Must be technologically proficient. |

## Qualifications

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| **Education and Experience** | |

| Required: 1. High School Diploma, GED Certification or equivalent. 2. Five (5) years retail experience. Note: Relevant work experience or education may be substituted to satisfy education and/or work experience. | |

| **License/Certifications/Registrations** | |

| 1. Must be able to successfully pass a stringent background investigation. 2. Will require a pre-employment and random drug screening. 3. Must obtain and maintain a New Mexico Alcohol Server’s License prior to hire date. | |

| | **Physical Requirements/Working Conditions** The following selected physical activities are required to perform the essential functions of this position |

| **Physical Requirement** | **Description** |

| **Balancing** | Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. |

| **Climbing** | Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion. |

| **Crawling** | Moving about on hands and knees or hands and feet. |

| **Crouching** | Bending the body downward and forward by bending leg and spine. |

| **Feeling** | Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. |

| **Finger Dexterity** | Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. |

| **Grasping** | Applying pressure to an object with the fingers and palm. |

| **Hearing** | Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. |

| **Kneeling** | |