VALET ATTENDANT

## Description

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| **Position Summary** |

| Responsible for greeting casino and resort guests in a warm and friendly manner as their vehicle is accepted or returned to them after their visit. Safely Park and retrieve vehicles with standard stick (manual) or automatic transmissions. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success at Pueblo of Sandia today and in the future. |

| **Essential Duties and Responsibilities** |

| 1. Will greet arriving and departing guests assisting them to and from their accommodations. 2. Quickly evaluates condition of vehicle, completes valet ticket, and attaches ticket to the customer’s keys. 3. Properly secures vehicle and keys. 4. Enters data into CPVS system. 5. Park and retrieve guest vehicles following appropriate valet policies and procedures. 6. Ensure that the leadership team is kept fully aware of any relevant feedback from guests and/or other departments. 7. Assist with room moves, special luggage deliveries and/or pulls, and attend the Lobby and front door. 8. Must be prepared to give knowledgeable recommendations for the property/ city events, and outlets. 9. Communicate and partner with other departments as applicable in supporting the guest experience. 10. Performs other duties as needed or required. 11. Must attend and complete are required departmental training. 12. Works collaboratively to deliver the highest degree of service to all guests. 13. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia. |

| **Additional Responsibilities** |

| 1. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas. **Team members in this capacity:** 1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner. 2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur. 3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered. 4. Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor. |

| **Key Performance Indicators** |

| This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process. |

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| **Knowledge, Skills, and Abilities** |

| 1. Must have the ability to provide exceptional customer service. 2. Ability to follow instructions. 3. Good driving record. 4. Knowledge of local area. 5. Ability to drive a vehicle equipped with standard transmission. 6. Ability to retrieve customer’s vehicle safely and quickly. |

## Qualifications

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| **Education and Experience** | | |

| Required: 1. Must be at least 19 years of age. 2. High School diploma or GED equivalent required. 3. Ability to drive Manual and Automatic Transmission vehicles. Note: Relevant work experience or education may be substituted to satisfy education and/or work experience. | | |

| **License/Certifications/Registrations** | | |

| 1. Must possess and maintain a valid, unrestricted New Mexico Driver’s License. 2. Must be able to successfully pass a stringent background investigation. 3. Will require a pre-employment and random drug screening. | | |

| | **Physical Requirements/Working Conditions** The following selected physical activities are required to perform the essential functions of this position | |

| **Physical Requirement** | **Description** | |

| **Balancing** | Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. | |

| **Crouching** | Bending the body downward and forward by bending leg and spine. | |

| **Feeling** | Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. | |

| **Finger Dexterity** | |