HOUSEKEEPING INSPECTOR

## Description

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| **Position Summary** |

| Inspect and train all housekeeping staff to meet the standards of a four-star resort. To ensure all housekeeping standards, as set forth by the Director of Housekeeping Services, are met and exceeded. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future. |

| **Essential Duties and Responsibilities** |

| 1. Inspects guest rooms, hallways and public areas immediately correcting any deficiencies. 2. Inspects and evaluates workers’ performance to ensure quality service and compliance with housekeeping specifications are met and ensures all departures are completed by check in. 3. Submits all maintenance issues into the EAM system, on the cell phone. 4. Might assist Housekeeping Supervisor with opening the house and other office duties. 5. Ensures each staff member is following all safety precautions. 6. Ensures all team members receive proper training on departmental operational procedures and functions. 7. Resolves customer complaints regarding worker performance and services rendered. 8. Inspects work areas and operating equipment to ensure conformance to established standards. 9. Assists with cleaning and shampooing of all carpets, on assigned floors. 10. Attends and completes all required department training to include but not limited to; bio clean up, carpet shampooing, equipment safety, and proper use of cleaning agents and chemicals. 11. Might assist Housekeeping Supervisor or Housekeeping Manager with screening and interviewing applicants. 12. Routinely updates team member’s performance journals and assists with providing input for performance appraisals for all assigned team members 13. Performs the tasks of a Guest Room Attendant, Turndown Attendant, or House Person as needed to facilitate service. 14. Ensures that all lost and found items have been delivered to either the housekeeping office or front desk for guest pick up. All items are to be entered into the lost and found log and properly secured in the assigned cabinet by the end of each shift. 15. Ensures that all guest room master keys and storage keys are properly checked out at the beginning of each shift and returned at the end of each shift. 16. Complies with all Housekeeping/Public Areas as well as Global Standard Operating Procedures (SOP’s). 17. Serves as a mentor when assigned to train a new inspector, guest room attendant, house person, or turndown attendant using the buddy system. 18. Reports to the manager/supervisor any kind of maintenance or hazardous issue when performing their tasks. 19. Provides proper customer service by assisting our external/internal guests when they have questions or requests. 20. Checks computer rooming system midday for any early outs. 21. Ability to create an environment of teamwork by communicating common goals and showing appreciation for team members contributions and on-going support. 22. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia. |

| **Additional Responsibilities** |

| 1. Performs other duties as necessary. |

| **Key Performance Indicators** |

| This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process. |

| **Knowledge, Skills, and Abilities** |

| 1. Excellent customer service skills. 2. Excellent verbal and written communication skills. 3. Ability to be detail oriented. 4. Ability to supervise and evaluate staff. 5. Ability to maintain proper security key control procedures for guest rooms. 6. Ability to read and comprehend safety procedures and instructions. 7. Ability to read and comprehend simple instructions, short correspondence and memos. 8. Ability to use cleaning supplies and equipment. 9. Ability to deal effectively and professionally with the general public. |

## Qualifications

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| **Education and Experience** | |

| Required: 1. Two (2) years of housekeeping experience including one (1) year supervisory experience. | |

| **License/Certifications/Registrations** | |

| 1. Must be able to successfully pass a stringent background investigation. 2. Will require a pre-employment and random drug screening. | |

| | **Physical Requirements/Working Conditions** The following selected physical activities are required to perform the essential functions of this position |

| **Physical Requirement** | **Description** |

| **Balancing** | Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. |

| **Climbing** | Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion. |

| **Crawling** | Moving about on hands and knees or hands and feet. |

| **Crouching** | Bending the body downward and forward by bending leg and spine. |

| **Feeling** | |