Manager On Duty

## Manager On Duty

We are seeking a highly motivated and hands-on RPM Raceway – Manager on Duty (MOD) to oversee daily operations, support team performance, and ensure an exceptional guest/customer experience. This role is responsible for providing leadership during assigned shifts, maintaining operational standards, and acting as the primary decision-maker in the absence of senior management.

Key Responsibilities

Operational Leadership

• Serve as the Manager on Duty, overseeing all front-of-house and/or back-of-house operations.
• Ensure smooth shift execution, including opening, mid-shift, and closing duties.
• Monitor key performance indicators (KPIs) and take action to maintain productivity and service levels.
• Maintain compliance with company policies, safety regulations, and quality standards.

Team Management

• Provide on-shift leadership, coaching, and support to team members.
• Assist with training, onboarding, and performance development.
• Resolve staff concerns or conflicts professionally and promptly.

Customer/Guest Experience

• Uphold a high standard of service and hospitality at all times.
• Respond to guest questions, concerns, and escalations with confidence and professionalism.
• Ensure service recovery steps are followed to maintain satisfaction and loyalty.

Administrative Duties

• Complete shift reports, incident logs, and operational checklists.
• Assist with scheduling needs, labor management, and shift coverage.
• Support inventory management and assist with ordering as needed.

Qualifications

• Prior experience in a supervisory or MOD role (restaurant, retail, hospitality, or similar environment preferred).
• Strong leadership, communication, and decision‑making skills.
• Ability to stay calm, organized, and proactive in fast‑paced environments.
• Knowledge of operational procedures, safety guidelines, and customer service best practices.
• Flexible availability, including evenings, weekends, and holidays.

What We Offer

• Competitive compensation
• Leadership development and training
• Growth opportunities within the organization
• Supportive and collaborative team environment