Manager On Duty

## Manager On Duty
RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM is an
experiential entertainment experience leading with multi-level high speed go-kart racing, immersive
gaming arenas and attractions, and premium food & beverage programs. Every RPM Raceway venue
welcomes friends, family and colleagues to engage in friendly competition and create memories filled
with celebration and connection.
The RPM Experience: <https://www.youtube.com/watch?v=EFDNhCD21yg>
The Manager on Duty (MOD) serves as the on-site leader responsible for overseeing all aspects of daily
operations and ensuring every guest enjoys an exceptional experience at RPM Raceway. This role
combines hands-on leadership, strong problem-solving skills, and the ability to manage multiple
departments during assigned shifts. The ideal candidate thrives in a fast-paced, high-energy environment
and leads by example to uphold company standards, safety, and service excellence.

KEY RESPONSIBILITIES

General

• Oversee daily operations across all departments, including track, food & beverage, and guest

services.

• Lead and motivate team members to deliver outstanding guest service and maintain a positive

work environment.

• Monitor facility safety, cleanliness, and performance to ensure a seamless guest experience.
• Respond to guest inquiries, concerns, and escalations with professionalism and urgency.
• Supervise opening and closing procedures, including cash handling, shift reports, and daily

checklists.

• Ensure staff compliance with company policies, operational procedures, and safety standards.
• Collaborate with department managers to identify and resolve operational challenges.
• Support event execution, group bookings, and private parties as needed.
• Provide on-the-spot coaching and feedback to employees to promote performance and

accountability.

• Communicate effectively with the leadership team regarding shift performance, staffing, and

maintenance needs.

IDEALLY YOU’LL HAVE

• 2+ years of experience in management or supervisory role (hospitality, entertainment, or retail

preferred).

• Strong leadership, communication, and problem-solving skills.
• Ability to lead teams in a fast-paced, high-volume environment.
• Basic financial understanding (cash handling, deposits, shift reports).
• Must be detail-oriented, reliable, and adaptable to changing priorities.
• Availability to work flexible hours, including nights, weekends, and holidays.

You'll crush it if you have experience with

• Hands-On Leadership: Managing a team in a hospitality, entertainment, or retail environment
• Guest Experience Excellence: Delivering fast, friendly, and professional service to every guest
• Operational Oversight: Balancing multiple priorities across departments with efficiency
• Crisis Management: Staying calm and solution-focused under pressure
• Team Motivation: Inspiring others through clear communication and positive energy
• Accountability & Follow-Through: Ensuring every shift meets company standards for safety,

service, and quality

BENEFITS THAT MATTER

• A culture that provides you a sense of belonging
• Competitive pay that values your contributions
• Paid holidays
• Health/Life Insurance
• Dental/Vision
• 401k
• Paid Time Off