Sales Support Office Manager

## Sales Support Office Manager

**Bob Johnson Toyota – Rochester, NY**

**Salary**

**$55,000+ per year** (Base Salary + Performance Bonus)

**Join the Team at Rochester's Premier Toyota Dealership**

Bob Johnson Toyota is seeking an experienced, organized, and motivated **Sales Support Office Manager** to lead our Sales Support Office and oversee the daily operations that keep our dealership running efficiently.

This leadership role supervises a team responsible for retail billing, DMV processing, title work, contract administration, and overall deal flow. We're looking for someone who thrives in a fast-paced dealership environment, enjoys developing people, and takes pride in accuracy and process improvement.

**Responsibilities**

• Lead and develop a team of Sales Support Office professionals.
• Oversee retail billing, funding, title work, and DMV processing.
• Manage Contracts-in-Transit (CIT) and ensure timely funding.
• Monitor workflow, prioritize daily tasks, and maintain departmental efficiency.
• Train and cross-train staff while maintaining scheduling and time-off calendars.
• Work closely with Sales, Finance, Accounting, and Management to ensure smooth vehicle deliveries.
• Maintain compliance with dealership policies, lender requirements, and DMV regulations.
• Identify opportunities to improve processes and deliver exceptional internal customer service.

**What We Offer**

• Competitive salary with monthly performance bonuses.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Ongoing training and career development.
• Opportunity to join one of New York's top-performing Toyota dealerships.

If you're a motivated leader who enjoys building great teams and delivering operational excellence, we'd love to hear from you.
**Apply today and become part of the Bob Johnson Toyota team!**
## Qualifications

• Automotive dealership office, title, billing, or accounting experience required.
• Previous leadership or supervisory experience preferred.
• Strong knowledge of DMV title processing and retail deal paperwork.
• Excellent organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with dealership management systems (Dealertrack, CDK, Reynolds, etc.) is a plus.