SERVICE ADVISOR

## Service Advisor

Bob Johnson Ford Avon is seeking a customer service minded individual to add to our service staff. We are looking to present a strong sense of Integrity, Compassion and professionalism to our customers. Values of teamwork, Drive and personal improvement are a must. We seek to invoke a sense of Hospitality and Caring to our service and sales customer alike. Previous Advisor experience preferred but not necessary. Willing to train the right motivated individual.

Duties and Responsibilities

• > Greetings customers with a smile, listening to their needs and concerns to properly write an effective repair order.
• > Advise customers about any necessary service for routine maintenance.
• > Act as a liaison between our technicians and customer regarding repair cost and completion times.
• > Preparing estimates for parts, labor and completion times for the repair and maintenance of vehicles.
• > Check progress throughout the day and relay any changes in estimate or promised time to customers.
• > Maintain high customer satisfaction standards and a professional appearance and attitude.