Inside Sales Representative

## Description
The Inside Sales Associate is responsible for managing inbound and outbound sales
activities, supporting customers throughout the order process, and working crossfunctionally
with shipping, accounting, and engineering to ensure a smooth customer
experience. This role requires a highly motivated individual with strong communication
skills, the ability to handle multiple priorities in a fast-paced environment, and a drive to
achieve sales goals.

• Communicate with customers via phone and email, call on potential customers and
• follow up on leads
• Understand customer needs and match them with appropriate products and
• services
• Provide quotes, technical information, and additional documentation to customers
• as needed
•  Upsell complementary products and services to existing customers
•  Coordinate with engineering to provide solutions for complex or technical customer
• requirements
• Monitor the status of sales orders and ensure timely follow-up Close orders and achieve monthly and annual sales targets
• Provide support to internal and external customers on evenings and weekends as
• needed
• Assist shipping and accounting departments with documentation and customer
• communications
• Maintain accurate records of customer interactions, quotes, and orders in CRM

## Qualifications

• High School Diploma or GED required; post-secondary education or training preferred
• Minimum of 2 years of experience in inside sales, customer service, or a related role
• Strong verbal and written communication skills
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Exceptional listening, problem-solving, and interpersonal skills
• Strong phone presence and comfort making cold calls
• Ability to stay calm and professional under pressure
• Comfortable using computer systems and CRM tools
• Demonstrated ability to meet or exceed sales goals
• Flexibility to adapt to changing customer needs and production schedules
• Self-motivated and driven to succeed
• Positive, team-oriented mindset
• Curious and eager to learn product knowledge and customer applications
• Quick-thinking and able to make informed decisions with limited information
• Dependable and solutions-focused