Front Desk Lucilles Hotel

## Description

• NOTE: Applicant availability must be for any available shifts
• The hotel front desk agents welcome, register, and assign rooms and issue room keys or cards to the guests.
• They provide information about services available in the hotel and in the community.
• They verify customers’ credit and establish how the customer will pay for the accommodation.

They promote and sell guest rooms.

• They review accounts of the guests who signs out.
• They receive payment for accounts.
• They balance cash accounts.
• They advise housekeeping which rooms have been vacated and are ready for cleaning.
• They keep an inventory of rooms reservations
• They respond to reservation inquires
• Hotel front desk agents answer telephones and take messages and handle guest mail.
• They deal with customer complaints or refer dissatisfied customers to a manager.
• Hotel front desk clerks may also have administrative responsibilities, like in the night shift; desk clerks may assume the duties of assistant manager, night cashier, concierge (manager of guest services) or night auditor.

## Qualifications

Must be 18 years or older and have a basic knowledge of data entry on computer based software. Must have great Customer Service skills and able to interact with the general public and to greet customers and co-workers along with maintaining Customer confidentiality.