IT Support & Systems Apprentice

## Description

**Job Title: IT Support & Systems Apprentice**

**Position Summary**

The IT Support Apprentice provides first-level support for technology systems throughout the organization. This role assists with help desk requests, hardware maintenance, system updates, inventory management, and technology projects while pursuing a bachelor's degree in a related field of technology. The apprentice works closely with IT team members to build technical knowledge, business understanding, and professional skills that support future career growth.

**Essential Duties & Responsibilities**

• Serve as an initial point of contact for IT support requests and assist users with technology-related issues.
• Perform basic troubleshooting of hardware, software, network, and other issues.
• Assist with end-user system updates, software installations, and workstation configuration.
• Conduct hardware inspections and perform routine physical maintenance of computers, displays, printers, and related equipment.
• Support inventory management by tracking technology assets, equipment assignments, and hardware lifecycle activities.
• Assist with setup, maintenance, and troubleshooting of display technologies and equipment.
• Support connectivity, software, and operational needs of 3D printing technologies.
• Provide additional coverage for IT support activities during peak workloads, vacations, or special projects.
• Participate in cross-functional, international project teams and contribute to improvement initiatives.
• Document support activities, issues, and resolutions to maintain accurate records.
• Collaborate with apprentices at other STOBER locations around the world
• Update and maintain Anny scheduling software and devices.
• Demonstrate a commitment to continuous learning and professional development.

## Qualifications
**Education Requirements**

• Currently pursuing or willing to pursue a bachelor’s degree in:
• Cybersecurity
• Computer Information Technology
• Computer Science
• Related technology field

**Preferred Knowledge & Skills**

• Basic understanding of computer hardware, software, and operating systems.
• Familiarity with Microsoft Office applications and general business technology.
• Strong analytical and problem-solving skills.
• Ability to learn new technologies quickly.
• Effective verbal and written communication skills.
• Strong organization and attention to detail.

**Personal Characteristics**

The successful candidate will be

• Outgoing and approachable
• Service-oriented and willing to help others
• Curious and eager to learn
• Analytical and detail-oriented
• A strong problem solver
• Dependable and accountable
• Able to work independently and as part of a team

**Travel Requirements**

• Must be able to travel domestically and internationally, including travel by airplane.
• Must be able to work onsite a minimum of three to four days per week.

**Physical Requirements**

• Ability to lift and move computer equipment and technology hardware.
• Ability to spend extended periods standing, walking, and working with technology equipment.
• Ability to work in office, manufacturing, and warehouse environments as needed.