Service Technician (46965)

## Description

# **Field Service Technician — Valves, Actuators & Process Control**

**💰 Competitive Pay — Based on Experience** | 📍 Bolingbrook, IL | Full-Time

🏢 Swanson Flo, an MCE Company

*Are you a technically skilled and customer-focused professional who takes pride in diagnosing and resolving process control equipment issues on-site and getting customers back up and running?*

As a Field Service Technician at Swanson Flo, you will be a front-line representative working directly with industrial and municipal customers to evaluate, repair, assemble, and start up valves, actuators, and process control instrumentation — both at customer facilities and at our in-house repair locations. This is a technically demanding, customer-facing role that requires equal parts mechanical ability and people skills. You will diagnose problems, apply proper safety practices, and ensure every job is completed efficiently, on time, and to specification.

If you have a strong background in process control equipment, a genuine interest in product technology, and the communication skills to build lasting customer relationships, this is a role worth exploring.

## **Compensation & Benefits**

Competitive pay based on experience. We take care of our team with a full benefits package

• Medical, dental, and vision coverage.
• Company-paid life, AD&D, and short- and long-term disability insurance.
• 401(k) with a generous company match.
• Generous PTO and paid holidays.
• Tuition reimbursement — we invest in your development.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Voluntary benefit products.

## **What You'll Do**
**Field Service and Repair**

• Repair, assemble, and start up valves, electric and pneumatic actuators, and general process control instrumentation at customer facilities and at Swanson Flo in-house repair locations.
• Calibrate field instruments including level, pressure, temperature, and flow transmitters to specification.
• Troubleshoot process control equipment including valves, actuators, and instrumentation and complete repairs at the customer site or in-house as required.
• Ensure all customer equipment service is completed efficiently, on time, and correctly according to specifications.
• Assist with shop assembly needs as time and workload permit.

**Customer Diagnosis and Safety**

• Diagnose customer problems using proper tools and equipment, following on-the-job safety practices throughout every engagement.
• Complete accurate job documentation for every service call, including findings, work performed, and recommendations.
• Obtain and maintain required safety certifications for customer site access.
• Travel to customer sites as needed, with the ability to travel up to a week at a time when required.

**Customer Relationship Management**

• Serve as a direct, professional point of contact for customers during all service engagements — building trust and contributing to long-term customer satisfaction.
• Communicate clearly with customers on equipment status, repair options, and recommended next steps.
• Contribute actively to building strong, lasting customer relationships that reflect well on Swanson Flo and MCE.

## Qualifications
**REQUIRED SKILLS/ABILITIES**

• 3 – 5 years' experience in the repair of valves and actuation preferred
• Knowledge of industrial instrumentation, controls, and setup is preferred
• A working knowledge of process control
• Strong interest in product technology as well as proven mechanical ability
• People skills to work effectively with company personnel and customers, and promote excellent customer relationships at all time
• Ability to obtain safety certifications
• Ability to read and interpret written work instructions, P&ID's, wiring diagrams, technical manuals and has an understanding of basic math skills
• Welding and Machining experience a plus
• Valid driver's license and clear driving record required
• Must be willing to travel up to a week at a time when needed

**BENEFITS**
Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

• Medical, dental, and vision coverage.
• Company paid life and AD&D coverage.
• Company paid short- and long-term disability coverage.
• Voluntary benefit products.
• 401(k) retirement savings plan with a generous company match.
• Generous PTO allowances and paid holidays.
• Tuition reimbursement.
• Parental Leave