Mobile Vehicle Technician, Parramatta

Description

As a Tesla Mobile Vehicle Technician you'll be responsible for upholding Tesla's exceptional Service standards. In this role, you will be responsible for delivering an impeccable service experience to each and every Tesla customer while preparing to meet the needs of our Model S, Model X, Model 3 customers and beyond. This role will be a hands on technical role that will see the workshop numbers scale as we get more products in market.

Responsibilities

Our Service team must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials

Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers

People: Our Technicians set the example. We expect you to put the team's success before your own, and actively push yourself growth and development with the team. You and the team will set the standard for open communication, active problem solving, and a positive work environment

Operational excellence: As a Technician, you form an integral part of the Service team and the customer experience. If our Technicians don't operate effectively, the Service Center doesn't

Our Service team acts in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers

Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures

Requirements

Educational experience: Qualified motor mechanic, Registered Vehicle Technician

Minimum 2-3 years' experience as a Registered Vehicle Technician

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicle including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules

Knowledge and experience using diagnostic scan tools, following diagnostics and operating scopes

Hybrid Experience a bonus

Valid driver's license and insurance required

HVAC Licensing a bonus

Good verbal English capabilities

Occasional travel will be required both interstate and international

Self starter with a team player attitude is a must

Love to change the status quo and work well in high-pressure situations

Be strategic and proactive. You must think and plan ahead to ensure you execute well.

Be self-aware, flexible and open-minded. You are in a start-up environment

Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset

Be an advocate for your customers and your team. Your success depends on theirs

Compensation & Benefits

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount
Parental leave (no minimum employment period)
Primary carers – 18 weeks at full pay or 36 weeks half pay
Secondary carers – 6 weeks full pay
Miscarriage leave - 10 days

Employee Vehicle Loan Program

• Novated Leasing (AU only)
• Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest
• Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to them
• Health insurance discounts (AU only)
• Bike to work – $10 per day if you cycle to work
• Employee Assistance Program - Free and confidential counselling for all staff and their families

Annual Flu Vaccines

Birthday Leave, Cultural Significance Leave and Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.