Residential Technical Training Specialist, ANZ

Description

We are seeking a full-time Residential Technical Training Specialist for our residential energy channel team across Australia. In this role, you’ll help accelerate the growth of our Powerwall and residential Energy products with our B2B partners, helping them optimise their design and installation of our products, operationalise best practices and unlock constraints to their growth. You’ll be joining a fast-paced team, wearing several hats focused on the success of our B2B channel partners. Besides a rock-solid work ethic and strong team-oriented personality, leaders on our team display excellent communication skills (internal and external), creativity and passion, and a desire to break new ground in a constantly shifting landscape.

Responsibilities

• Partner closely with the account management teams to drive and strengthen the customer relationship
• Conduct and host product overview, installation and commissioning training with installers and electricians
• Work closely with sales, engineering and marketing teams to coordinate customer visits and events
• Provide day-to-day product and design support to customers and customer-facing teams
• Develop and design technical training content and training models (ideally SAA accredited)
• Capture and document product and installation feedback for internal teams for product development and improvement
• Develop strategy, processes and metrics to enable ongoing measurement and evaluation of quality in the network of installation partners
• Leverage available audit data and field feedback to track trends and determine appropriate corrective or preventive actions
• This role is expected to travel and visit partners in person across a wide geography, expect 50% travel

Requirements

• SAA accreditation preferred; A-Grade license would be a plus.
• 3+ years of experience in a quality/training or similar role in an operations environment.
• In-depth understanding of electrical, solar PV, and energy storage fundamentals.
• Knowledge of health and safety rules and best practices applied in the industry.
• Strong interpersonal and communication skills, essential for establishing effective working relationships throughout the Tesla organization.

Compensation & Benefits

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount
Parental leave (no minimum employment period)
Primary carers – 18 weeks at full pay or 36 weeks half pay
Secondary carers – 6 weeks full pay
Miscarriage leave - 10 days

Employee Vehicle Loan Program

• Novated Leasing (AU only)
• Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest
• Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to them
• Health insurance discounts (AU only)
• Bike to work – $10 per day if you cycle to work
• Employee Assistance Program - Free and confidential counselling for all staff and their families

Annual Flu Vaccines

Birthday Leave, Cultural Significance Leave and Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.