Used Cars Trade-in Specialist

Description

Join Tesla as a Used Trade-in Specialist where you’ll support the day-to-day operations of our Trade-in and Used Car function. You’ll work closely with our Order Operations, Sales, Service and Delivery teams to provide assistance on Trade-in and Used Car matters. Using current market knowledge and databases, you’ll help deliver competitive valuations for customer trade-in vehicles while ensuring all processes and documentation are followed. In this role you’ll support operational trade-in activities, assist in training and providing feedback to local Tesla Sales teams to improve Trade-In Attachment rates and help with logistics for incoming trades and their disposal. You’ll also collaborate with the Service team to support Used Tesla inspections and repairs, contributing to a seamless customer experience.

Responsibilities

• Coordinate with the Used Car, Sales, Service and Delivery teams to provide a competitive
• market value for customer trade-in vehicles using up to date market knowledge, current databases and programs.
• Ensure all relevant processes are followed and correct documentation is provided before or at the point of Trade-in
• Provide training and direct feedback/support to the local Tesla Sales teams to assist them in improving Trade-In Attachment rates.
• Provide and manage on the ground logistics for all incoming trades as well as their disposal
• Collaborate with Service to manage Used Tesla inspection and repair

Requirements

The ideal candidate is a highly motivated and intelligent self-starter with the desire for constant process improvement and the ability to work under pressure in a fast-paced environment

Advanced computer skills; proficiency with MS Office (Excel, Word, PowerPoint)

Is highly attentive to detail to ensure accuracy and expediency in responding to the needs of the Sales team

Positive, enthusiastic and passionate about the advances in sustainable energy.

Driver’s License with a clean driving record

Compensation & Benefits

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount
Parental leave (no minimum employment period)
Primary carers – 18 weeks at full pay or 36 weeks half pay
Secondary carers – 6 weeks full pay
Miscarriage leave - 10 days

Employee Vehicle Loan Program

• Novated Leasing (AU only)
• Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest
• Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to them
• Health insurance discounts (AU only)
• Bike to work – $10 per day if you cycle to work
• Employee Assistance Program - Free and confidential counselling for all staff and their families

Annual Flu Vaccines

Birthday Leave, Cultural Significance Leave and Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.