Implementation Manager

Join Workable, a leading recruiting and HR solutions provider, as an Implementation Manager. In this role, you will guide customers through the onboarding and deployment of our solutions, manage a portfolio of clients, and collaborate with cross-functional teams to deliver a seamless implementation experience. You will also track and report on implementation progress and conduct post-implementation check-ins to ensure ongoing alignment and maximize product usage. Enjoy a competitive compensation package, generous benefits, and a supportive work environment.

• Gestionar el proceso de implementación de las soluciones de Workable, supervisando los plazos del proyecto y abordando proactivamente los riesgos.
• Actuar como el principal punto de contacto para los clientes, construyendo relaciones sólidas y actuando como un asesor de confianza.
• Colaborar con equipos multifuncionales para garantizar una experiencia de implementación fluida y exitosa.
• Bachelor’s degree
• 3+ years of experience in customer implementation, onboarding, project management, or consulting
• Experience in a customer-facing role working with HR leaders and recruiters
• Experience performing requirements analysis to translate customer needs into implementation plans
• Experience managing multiple concurrent customer implementation projects
• Experience leading professional services engagements such as integrations, data migrations, or custom reporting
• Knowledge of HR and recruiting processes and technology and/or SaaS products
• Hands-on experience with SQL and/or reporting tools for customer reporting needs
• Hands-on experience with ATS and/or HRIS platforms
• Hands-on experience with APIs and/or SSO concepts for SaaS integrations