Senior Account Manager (Provider Success)

Join Sesame, a fast-growing healthcare platform, as a Senior Account Manager (Provider Success). In this role, you will be responsible for the success and performance of a portfolio of clinicians, while also improving the operational systems that support them. You will work closely with cross-functional teams to enhance the provider lifecycle and drive marketplace performance. This position requires strong analytical skills, a passion for technology, and a desire to make healthcare more accessible and affordable.

• Assumer la responsabilité de l'expérience et de la performance d'un portefeuille de cliniciens, tout en contribuant à l'amélioration continue des systèmes opérationnels qui les soutiennent.
• Combiner la gestion des relations et la résolution de problèmes opérationnels pour aider les prestataires à prospérer sur la plateforme, améliorer les performances du marché et construire des processus évolutifs.
• Diriger des initiatives interfonctionnelles qui améliorent les flux de travail des prestataires, soutiennent les opérations et la gestion du cycle de vie, en collaborant avec le produit sur des outils tels que la planification, la gestion des absences, le téléchargement de documents.
• Excellent communication skills
• Previous experience in consulting and/or healthcare fields preferred
• Strong analytical skills with attention to detail; comfortable living in spreadsheets and using data to make decisions
• Genuinely fluent with technology — you already use AI and agentic tools (like Claude, Claude Code, Codex, or Cowork) to learn faster and build things yourself, and you’re excited to push that further
• You’ve started something. Whether it’s a company, a nonprofit, or a serious side project, you know what it’s like to operate with no playbook, no one to delegate to, and a “this needs to get done, so I’ll do it myself” attitude
• Ability to work collaboratively and work in a cross-functional capacity
• 2 to 5 years of experience in sales, account management, customer success, operations, consulting, or a similar client-facing role — or experience founding or operating your own venture
• An exceptionally fast learner — you get up to speed on new domains (clinical workflows, a data model, a new tool) quickly and with little hand-holding
• Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines
• Ability to develop and standardize operational processes from scratch — you’ve built tools, processes, or businesses where none existed with an eye towards constantly improving efficiency
• You care about making seeing a doctor easier and more wallet-friendly for everyone