Customer Success Engineer

Join WalkMe as a Customer Success Engineer, where you will drive adoption, retention, and growth by combining advising, implementation experience, customer success engineering, enablement, and proactive engagement. You will serve as a trusted advisor and hands-on resource for strategic initiatives, delivering consulting, implementation, and enablement services. You will also lead strategic projects, develop deep expertise in WalkMe products, and monitor customer health and usage. This role offers a comprehensive benefits package, including parental leave, 401(k) with company matching, vacation policy, social activities, and health care coverage.

• Combining advising, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth.
• Delivering consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption.
• Leading strategic projects and initiatives to help customers maximize value and achieve desired outcomes.
• Basic understanding of CSS, HTML, JavaScript, and APIs
• Strong project management and organizational skills
• Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions
• Proven experience with consulting, solution implementation, and customer enablement
• Strong understanding of SaaS platforms, integrations, and data workflows
• Passion for helping customers succeed and driving measurable business outcomes
• 3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.)
• Excellent communication and relationship-building skills with both business and product stakeholders
• Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value