About The Role

Join WalkMe, a leading digital adoption platform, as a Senior Customer Business Executive. In this strategic, consultative role, you will own and grow high-value strategic customer accounts, build trusted relationships with C-level and senior business stakeholders, and ensure customers achieve clear, measurable outcomes from WalkMe adoption. You will also drive upsell and cross-sell opportunities, protect and grow recurring revenue, and develop value realization frameworks. This position offers a comprehensive benefits package, including a 401(k) with company matching, parental leave programs, and comprehensive health care coverage.

Gérer et développer un portefeuille de comptes clients stratégiques, en alignant les capacités de WalkMe avec les priorités commerciales des clients.
Établir des relations de confiance avec les parties prenantes de haut niveau, en menant des revues d'affaires exécutives et des discussions sur la feuille de route stratégique.
Identifier et conduire les opportunités de vente incitative et de vente croisée en élargissant l'utilisation de WalkMe dans de nouveaux départements, processus et systèmes.
Experience driving large renewals and expansion opportunities
Customer advocacy and long-term partnership strength
Commercial Growth & Expansion
Strong capability to operate at both executive and technical levels
Success in this role will be measured through:
Value Realization & ROI Storytelling
Strategic Enterprise Account Management
Digital Transformation Advisory
Experience influencing cross-functional customer stakeholders in complex organizations
Exceptional presentation, storytelling, and stakeholder engagement skills
Executive stakeholder engagement
Platform Adoption Strategy
Strategic account growth and expansion
Renewal performance and revenue retention
Executive Stakeholder Engagement
Proven ability to manage and grow complex enterprise accounts
Familiarity with enterprise application environments (e.g., ERP, CRM, HR platforms)
Experience working with digital adoption platforms, transformation programs, or enterprise software ecosystems
Enterprise platform adoption
Significant experience in enterprise SaaS account management, customer success, or strategic sales roles

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