Senior Customer Success Manager (French Speaking)

Join WalkMe, a leading digital adoption platform, as a Senior Customer Success Manager. In this role, you will be the voice of the customer, providing internal feedback to maximize customer value and retention. You will schedule and prepare Executive Business Reviews, maintain an understanding of our product and roadmap, and educate customers on relevant features. You will also establish and develop strategic relationships with decision-makers, monitor customer health, and partner with the WalkMe Account Team to ensure customer renewals and expansions. This position offers a comprehensive benefits package, including a 401(k) with company matching, parental leave programs, and comprehensive health care coverage. Fluency in both English and French is required.

• Être la "voix du client" et fournir des retours internes pour maximiser la valeur et la rétention des clients.
• Planifier et préparer des revues d'affaires exécutives pour les clients, en mettant l'accent sur l'augmentation de l'adoption des clients.
• Établir et développer des relations stratégiques et de confiance avec les décideurs et les champions au sein des entreprises clientes.
• You've maintained a book of Enterprise customer accounts (4000+ Employees)
• High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities
• 5+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management working with Fortune 1000 companies and their executives
• Increase customer satisfaction, adoption, and retention applying to a technical product
• Experience managing a quarterly retention and growth quota
• Fluent in both English and French is a must