Senior Renewals Manager

Join our team as a Senior Renewals Manager, where you'll own a strategic Book of Business and lead negotiations with complex procurement teams. You'll work cross-functionally with various departments and have direct visibility with senior leadership. Your responsibilities will include shaping renewal strategy, leading negotiations, mentoring junior managers, and identifying upsell opportunities. This role offers a hybrid schedule and a comprehensive benefits package.

• Assumer la responsabilité de la stratégie et de l'exécution des renouvellements pour un portefeuille de clients stratégiques, en particulier pour les comptes d'entreprise complexes.
• Diriger les négociations commerciales directement avec les équipes d'approvisionnement et juridiques des clients, en structurant les propositions, les calculs de taux de renouvellement et les bons de commande.
• Mentorer et former les gestionnaires de renouvellement juniors et intermédiaires sur les tactiques de négociation, la discipline de prévision et la gestion des parties prenantes.
• Additional language skills such as German or French or other Asian language
• 5+ years of B2B SaaS renewals, account management, or customer success experience, including a track record managing large, enterprise-level accounts (>$250K ACV)
• Experience mentoring or informally leading peers; comfortable acting as a go-to resource for negotiation strategy and deal structuring without formal people-management authority
• Demonstrated ability to drive renewals with predictability against gross and net retention targets, including ownership of a strategic or named-account book
• Comfortable operating in a fast-paced environment while also building durable, scalable processes for the team
• Extensive hands-on experience managing pipeline and forecasting in <Salesforce.com>
• Superior time management and attention to detail across a high-volume, high-stakes book of business
• Sharp executive presence: able to represent renewal strategy and risk directly to senior internal and client-side stakeholders
• This role follows a hybrid schedule: three days per week (Tuesday, Wednesday, Thursday) at the London office
• Strong track record negotiating complex, multi-stakeholder deals — including procurement-led RFPs, competitive displacement scenarios, and non-standard contract terms — while preserving the client relationship