Customer Success Manager (Health Plan, Great Lakes)

Join Collective Medical as a Customer Success Manager for Health Plans in the Great Lakes region. In this role, you will serve as a trusted advisor to our clients, ensuring optimal adoption of our technology and maintaining long-term strategic relationships. You will identify performance improvement opportunities, build long-term account plans, and provide ongoing consultative support. Strong health plan domain knowledge and prior health plan experience are required.

• Act as the primary point of contact for clients, building long-term account plans and executing strategies to improve performance.
• Proactively identify customer performance improvement opportunities and foster collaboration between similar clients in-network.
• Develop and deliver product utilization narratives to ensure customers understand their return on investment and identify new opportunities for adoption.
• Clinical delivery or applications experience is a bonus
• This CSM should possess Health Plan domain knowledge as well as a strong understanding of how Health Plans operate to facilitate an optimal CSM-customer partnership
• Strong entrepreneurial spirit is a strong bonus
• Prior health plan experience
• Exposure to health care organizations required
• Strong relationships, teamwork, and collaboration capabilities
• Strategic thinking with strong analytical skills and a high sense of urgency to deliver solutions
• Post-secondary education required
• Excellent organizational, project management & time management skills
• Strong written and verbal communication skills
• Experience with SaaS or EHR is a definite asset