Senior Customer Success Manager (United States)

Join PointClickCare, a leading healthcare technology company, as a Senior Customer Success Manager. In this role, you will be responsible for managing and optimizing client relationships, providing strategic guidance, and driving business alignment. You will act as a trusted advisor to customer executive leadership and internal account teams, leveraging PointClickCare's customer success methodology. The ideal candidate will have a background in business consulting and enterprise knowledge, with experience in a customer-facing role within a SaaS/tech company, particularly in healthcare sales/account management/customer success management. This position is remote and requires travel to various client locations.

• Gérer et fournir des partenariats de classe mondiale à leurs clients, en veillant à ce qu'ils optimisent l'utilisation et la valeur des solutions de PointClickCare.
• Posséder et livrer un plan de succès client conjoint, pour aider à construire, à développer et à étendre les relations avec les clients à tous les niveaux.
• Agir en tant que conseiller de confiance et partenaire commercial, en fournissant des conseils stratégiques et un "chemin vers la valeur" à la direction exécutive du client.
• The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required
• Experience in a customer-facing role within a Saas/tech company
• Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers
• You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations
• Proven track record of sustaining and growing relationships
• Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments
• Proven proficiency in data analysis including interpreting and translating results
• Strong written and oral communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success
• Bachelor’s degree in a relevant field or equivalent practical experience and experience using a CRM tool (Salesforce and/or Gainsight)