Senior Product Manager (Revenue Cycle Management AI)

Join PointClickCare as a Senior Product Manager for Revenue Cycle Management AI. In this role, you will own and drive the AI product roadmap, starting with Billing Advisor and extending to the next generation of AI advisors. You will work in a complex, high-stakes domain where your product outputs directly affect facility payments and claim denials. You should have experience in AI or ML-powered products, a working understanding of billing workflows, and a collaborative approach to leadership.

• Own and drive the AI product roadmap for Revenue Cycle Management, including the management of active customers and the definition of adoption metrics.
• Define and own the roadmap, prioritizing opportunities across billing, claims, collections, and pre-billing workflows where AI can reduce denials, surface missed revenue, and reduce manual effort.
• Partner with advanced technology, data science, engineering teams, and other cross-functional teams to evaluate model performance, define customer feedback loops, and close the gap between AI output quality and customer trust and adoption.
• Experience defining success metrics and feedback loops for AI products, including recommendation adoption, model performance monitoring, and customer trust signals
• Demonstrated track record of managing products through beta programs and into general availability, including customer onboarding, adoption tracking, and post-launch iteration
• 5+ years of software product management experience, with at least 2 years as the primary product owner of an AI or ML-powered product shipped to production customers
• Strong written and oral communication skills with internal and external stakeholders, including the ability to explain AI behavior and limitations to non-technical customers and executives
• Healthcare billing, revenue cycle management, or claims experience is required. Candidates without working knowledge of RCM workflows, payer operations, or medical billing will not be competitive for this role
• Solid understanding of agile practices and experience working with cross-functional teams including data science and ML engineering
• Bachelor's degree in business, Healthcare technology, computer science, or a related field
• Ability to work at the intersection of domain expertise and AI product design, translating billing workflow knowledge into AI feature requirements and vice versa
• Experience managing SaaS products