Senior Director of Operations (EU / UK)

Join Marqeta, a leading payments technology company, as the Senior Director of Operations for Europe. In this senior leadership role, you will be responsible for leading the European go-to-market execution across Solution Engineering, Delivery, and Program Implementation. You will shape how Marqeta delivers for its customers in Europe, driving Time to Value improvements, enabling revenue growth, and ensuring excellence across our card network and BIN delivery operations.

• Lead the European go-to-market execution across Solution Engineering, Delivery, and Program Implementation, owning the end-to-end customer journey.
• Build and maintain a standardized Solutions & Delivery framework that drives consistency, speed, and quality, with measurable KPIs.
• Drive tight alignment between Sales, Account Management, Solution Engineering, Delivery, and BIN Operations to create a seamless customer experience.
• Deep expertise across the payments ecosystem, including one or more of: issuer processing, program management, card networks, and BIN sponsorship models
• Strong background in process design, operational transformation, and customer journey improvement
• 15+ years of experience leading Solution Engineering, Delivery, Implementation, or Customer Operations teams in payments or financial services
• Proven experience integrating teams or building unified operating models from multiple delivery organizations
• Demonstrated success reducing Time to Value and improving customer outcomes through structured operational programs
• Track record of building and developing high-performance teams, including growing leaders and managers
• A strategic yet hands-on leader—equally comfortable setting vision and rolling up their sleeves to drive execution
• High ownership mentality with a bias toward simplification, clarity, and getting things done
• Comfortable operating in a fast-moving, international, matrixed organization
• Strong communicator who can bridge the gap between technical delivery teams and commercial leadership
• Leadership and Influence
• Operational Excellence
• 10+ years scaling and leading large customer-facing operational organisations in high-growth environments
• Ability to influence and build trust with senior internal stakeholders and external partners, including customers and card networks
• Ways of Working