Disputes Analyst

Join our Risk Operations team as a Disputes Analyst in New York. You will be responsible for the full lifecycle of dispute case handling, including intake, assessment, documentation, communication, resolution, and financial recovery. You will work closely with various teams to investigate cardholder disputes, coordinate recovery opportunities with merchants, and resolve claims in accordance with Federal Regulations and network rules.

• Responsable de la gestion complète des cas de litige, de l'évaluation à la documentation, en passant par la communication, la résolution et le recouvrement financier.
• Traitement des réclamations de litige de manière efficace, en veillant à ce que les réponses soient envoyées dans les délais impartis et respectent la réglementation.
• Coordination avec les commerçants, les réseaux et les partenaires interfonctionnels pour poursuivre les opportunités de recouvrement.
• You’re detail-oriented, inquisitive, and customer-focused, with experience in disputes, fraud investigations, or retail banking
• You should be a strong communicator, a collaborative teammate, and someone who is comfortable navigating complex rules and making sound decisions in a fast-paced environment
• Comfortable working in a fast-paced environment and adjusting quickly to new information or changes in direction
• 1+ years of experience in disputes, fraud operations, or 1 year of general banking experience
• Ability to identify patterns in dispute, fraud, or risk activity and escalate concerns when necessary
• Proficient with Microsoft Office and comfortable learning new internal systems
• Working knowledge of Regulation E and card network dispute rules
• Strong written and verbal communication skills
• Experience communicating with customers via phone and email in a professional, empathetic manner
• Organized, detail-oriented, and able to maintain accurate records and documentation
• Collaborative, supportive of peers, and proactive about asking questions or seeking clarity
• High level of accountability, professionalism, and willingness to learn
• BONUS- Fintech experience