Mid Market Account Manager (Edenred Benefits)

Join Edenred Benefits as a Mid-Market Account Manager, where you will manage a portfolio of approximately 50 mid-market commuter benefits clients. You will drive retention, renewals, and account growth through proactive client management and strategic renewal planning. This is a ground-floor role that offers the opportunity to shape mid-market account management processes and best practices. Enjoy a range of benefits, including life assurance, pension/401K, unlimited time off to give blood, and flexible working arrangements.

• Gérer un portefeuille d'environ 50 clients de taille intermédiaire en tant que principal point de contact après la vente.
• Conduire la rétention, les renouvellements et la croissance des comptes grâce à une gestion proactive des clients.
• Identifier et poursuivre les opportunités de vente incitative et de vente croisée au sein du portefeuille assigné.
• This is not a role for someone looking for a fully built playbook. It is a role for someone energized by helping shape one
• Success in this role requires a strong Account Manager mindset, comfort with ambiguity, a high degree of ownership, and a willingness to build while running
• High level of ownership and accountability for client outcomes
• Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries
• Must be able to lift up to 15 pounds at times
• Prolonged periods of sitting at a desk and working on a computer
• Demonstrated ability to manage complex, multi-stakeholder relationships both externally and internally
• Experience participating in or leading renewal processes, commercial conversations, or RFPs
• Ability to manage a larger portfolio while maintaining strong client engagement, prioritization, and commercial discipline
• Proven experience in account management, client success, or a similar client-facing role supporting mid-market, larger SMB, or enterprise clients
• May work at computer monitors for prolonged periods with danger of eye strain and muscle pain
• Experience operating in an unstructured or evolving environment where progress requires initiative, judgment, and adaptability
• Strong analytical and problem-solving skills with a solutions-oriented mindset
• Willingness to get into the details across client issues, internal workflows, renewals, upsell opportunities, and cross-functional initiatives when needed
• Strong stakeholder management skills with the ability to communicate clearly and confidently with both senior leaders and day-to-day client contacts
• Experience identifying upsell or cross-sell opportunities across an existing client base
• Familiarity with commuter benefits, employee benefits, HR technology, or related industries
• Experience in a growing or evolving organization where processes and playbooks were not fully defined