Staff Product Operations Manager/ Product & Regional Success Manager

Join our team as a Staff Product Operations Manager/Product & Regional Success Manager. In this pivotal role, you will bridge regional Business Units and global Product & Engineering teams, ensuring alignment around the product vision and roadmap. You will be the go-to expert on our product within the Business Unit, driving enhanced customer satisfaction and business outcomes. Your success will be measured by the BU Customer Satisfaction (CSAT) score.

• Act as the authoritative product partner and primary point of contact for regional Business Units on all product-related matters, championing their voice while representing global product priorities.
• Develop and maintain end-to-end platform expertise, becoming the go-to authority on what the platform can do. Proactively guide Business Units on existing capabilities they may be unaware of, advise on the right solutions for their needs, and drive adoption through confident, hands-on enablement.
• Drive alignment by synthesising and driving prioritisation of regional business requirements and customer feedback into actionable insights for product and engineering, while ensuring adherence to the global product strategy.
• Proven ability to build trusted, credible relationships with regional and business unit leaders, grounded in product knowledge and commercial understanding rather than relationship management alone
• Proven experience in a product operations, product management, customer success, or related role within SaaS or technology industries
• Proactive in identifying, driving forward, and owning improvement initiatives that enhance collaboration, product success, and operational efficiency
• Highly organised with strong project management capabilities, capable of managing multiple priorities and cross-team initiatives
• Fluent in English (written and verbal) with the ability to engage effectively at all organisational levels
• Strong commercial acumen and ability to understand regional business challenges, translating them into relevant platform solutions and demonstrable product value
• Proven experience communicating complex product roadmaps, prioritisation decisions, and trade-offs directly and independently to business or regional stakeholders, including managing expectations and handling challenging questions without escalation
• Demonstrated ability to develop and maintain deep end-to-end product and platform expertise, confidently advising stakeholders on capabilities, solutions, and adoption without reliance on product team support
• Exceptional communication, stakeholder management, and influencing skills in a matrix environment