Senior High Touch Onboarding Manager

Join , a rapidly scaling company in the EMEA region. As a Senior High-Touch Onboarding Manager, you will own the onboarding journey for a portfolio of UK customers, guiding them through structured onboarding programs and aligning activation to their specific commercial objectives. You will manage multiple onboarding accounts simultaneously, conduct customer meetings, and collaborate with various teams to ensure seamless handovers and remove blockers. Success in this role is measured by meaningful adoption and value realization. - Lead structured onboarding sessions for a portfolio of UK customers, ensuring alignment with their commercial objectives. - Manage multiple onboarding accounts simultaneously, maintaining momentum and accountability across stakeholders. - Collaborate with cross-functional teams to remove blockers and ensure seamless handovers, driving measurable commercial impact. - Experience: 2–4+ years in SaaS Onboarding, Implementation, or Sales Engineering, Solutions Architecture, Technical Project Management - This is a high-ownership, customer-facing role suited to someone who thrives in fast-paced SaaS environments, enjoys solving complex customer challenges, and takes pride in delivering measurable outcomes - Experience: 2–4+ years in SaaS OnboardingImplementation, or Sales Engineering, Solutions Architecture, Technical Project Management - Based in the UK and comfortable operating in a hybrid working environment (London preferred) - Excellent organisational skills and follow-through - Proven ability to manage multiple customers simultaneously without sacrificing quality - Native or fluent English - Experience running structured onboarding programmes (multi-session journeys) - Strong consultative communication skills with executive-level confidence - Hands-on experience with GTM tech stacks is required — including CRM platforms, sales engagement/sequencing tools, and email deliverability infrastructure (SPF/DKIM/DMARC, sending domains) - Comfortable handling difficult customer conversations and expectation resets