Head of Operations

Join Traba, a fast-growing startup in the logistics and workforce management industry. As the Head of Operations, you will drive serviceability performance, lead operational execution, scale operational systems and infrastructure, and drive marketplace and account performance. You will work closely with various teams, including Customer Ops, Worker Ops, Growth, Finance, and Product, to improve efficiency and customer outcomes. This is a high-impact role that requires a strong bias toward action, measurable outcomes, and a deep understanding of operational metrics.

• Drive the operating metrics that define serviceability and customer experience across Customer Ops and Worker Ops, including fill rate, worker consistency, launch ramp performance, retention, and onsite quality.
• Identify and solve the highest-impact operational challenges affecting customer performance, workforce reliability, recruiting efficiency, launch success, and market health.
• Build the processes, tooling, controls, operating cadences, and playbooks needed to support rapid growth. Improve forecasting accuracy, standardize workflows across launches, account management, recruiting operations, and workforce performance.
• You see every challenge as an opportunity to get better
• Proactive Foresight: You are always thinking 6–12 months ahead, proactively identifying risks and opportunities before they arrive
• Player-Coach with an Olympian Work Ethic and a Growth Mindset: No task is too big or too small
• You instinctively know where the business is leaking margin or speed, challenge unnecessary processes, and ensure that Traba's operating cadences are as sharp and precise as its execution speed
• You are relentless about data accuracy, stress-testing assumptions, and identifying inefficiencies others overlook
• Strategic Partner: You are a thought partner to the CEO and executive team, helping refine strategy, allocate resources, and structure the company for long-term success
• You are deeply intellectually curious, always asking why, constantly learning, and pushing yourself and those around you to grow
• You keep the company on the offense, surfacing challenges, stress-testing assumptions, and ensuring that Traba stays ahead of market shifts and operational bottlenecks
• You thrive at the intersection of strategy and execution, are deeply comfortable with ambiguity, and hold yourself and others to an exceptionally high standard
• You have the executive presence to drive alignment across the organization
• Operating Rigor: You operate with extreme analytical discipline
• You are comfortable in the weeds — debugging a model, walking a warehouse, sitting with a recruiter — as you are presenting to the leadership team
• You are world-class with data, modeling, and structured problem solving
• You work long hours, go all in alongside the team, and hold yourself to the highest standard
• Boardroom-Ready Communicator: You are a persuasive communicator who can distill complex operational data into compelling narratives for executives, the board, and the broader org, driving alignment and instilling confidence in high-stakes moments
• Ideal Pedigree: 8-18 years of total experience including senior operating role at a high-growth, operationally complex startup (Series A through Series C). Clear upward progression at every stop. Top-tier undergraduate institution
• Systems Builder: Demonstrated ability to scale manual processes into automated, repeatable ones and implement operating tooling and cadences at growing companies
• Positive Presence: Direct, decisive, and a collaborative force who elevates every leader and team they work with
• Startup Spirit: Ambitious, action-oriented, and willing to go all in alongside the team as a player-coach
• Operational Instincts: Strong handle on marketplace and physical-world operating metrics — unit economics, payback periods, launch ramp dynamics — and an ability to connect strategy to real-world execution on the floor
• Cross-Functional Force Multiplier: Proven ability to operate across functions — sales, customer ops, worker ops, finance, product — and drive outcomes through teams you don't directly own
• Direct supply chain, logistics, or industrial operations experience
• Background as a collegiate or professional athlete, or military service
• Data & analytics experience (SQL, Tableau, Looker, etc.)
• Experience with two-sided platform businesses