About The Role

Join Zopa, a pioneering fintech company that has redefined banking since its inception in 2005. As a Customer Service Team Leader, you will manage and coordinate the day-to-day work of a team of agents, ensuring the highest standards of service to our customers. You will play a critical role in delivering an exceptional customer experience and supporting the growth of our product range. This role requires a passion for people development and a continuous improvement mindset.

Management, organisation, and coordination of the day-to-day work of a team of agents to deliver high standards of service.
Monitoring and driving individual and team performance against KPIs, utilizing structured feedback cycles and coaching methods.
Utilizing data to make informed decisions to drive continuous improvement of the department, seeking new opportunities for insight.

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