Client Success Manager

Join BlueVoyant, a leading cybersecurity company, as a Client Success Manager. In this role, you will be the primary point of contact for a portfolio of enterprise customers, driving adoption, retention, and customer satisfaction. You will work cross-functionally with Sales, Product, Services, and Executive Leadership to help customers realize measurable business value from BlueVoyant's cybersecurity solutions.

• Act as the primary point of contact and trusted advisor for a portfolio of enterprise customers, driving adoption, retention, customer satisfaction, and strategic alignment throughout the customer lifecycle.
• Coordinate customer communications and engagement activities across internal teams and customer stakeholders, leading recurring customer meetings, operational reviews, and escalation calls.
• Identify, assess, and mitigate customer risks through proactive engagement strategies, churn mitigation plans, and escalation management, while partnering closely with Sales teams to identify opportunities for growth.
• Languages: English (required), German (preferred)
• Demonstrated ability to independently manage strategic customer relationships with minimal oversight
• Ability to communicate technical concepts to both technical and business audiences
• Experience influencing process improvements and contributing to operational maturity within customer-facing organizations
• 5+ years of experience in Client Success, Customer Success, Professional Services, IT, Cybersecurity, or related technical customer-facing roles
• ​​​​​​​Proven experience managing large, complex enterprise accounts with multiple business units and executive stakeholders
• Hands-on experience with the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender, with the ability to discuss technical capabilities, integrations, and customer use cases
• Strong understanding of enterprise buying environments and the ability to build relationships with key decision-makers
• Experience partnering with Sales teams to support customer retention, renewals, and account growth
• Experience developing, maintaining, and improving operational processes, frameworks, and customer engagement models
• Exceptional organizational and project management skills with the ability to manage competing priorities in a fast-paced environment
• Experience driving adoption and value realization for SaaS platforms and managed security services
• Ability to create and execute customer success strategies and service improvement plans
• Excellent verbal, written, and presentation skills
• Fluency in German
• 5–7 years of client relationship management experience within Managed Security Services, Cybersecurity, SaaS, or technology-focused organizations
• Experience working within a Big Four or leading consulting organization
• Industry certifications such as Security+, Network+, CISSP, or equivalent cybersecurity credentials
• Experience presenting to executive stakeholders and facilitating strategic customer workshops
• Experience supporting global or multinational enterprise customers