Customer Success Associate

Join Sendoso as a Customer Success Associate, where you will be the trusted advisor to our SMB and Mid-Market customers. Your focus will be on relationship building, proactive outreach, and driving value and strategic conversations. You will provide industry and platform expertise, advise customers on best practices, and partner with Account Managers to build growth strategies. You will also take ownership of new accounts, manage their onboarding, and leverage data to develop communication strategies. This role offers flexible working hours, unlimited PTO, and a supportive work culture.

• Establish and maintain strong relationships with SMB and Mid-Market customers, focusing on proactive outreach and driving value.
• Provide industry and platform expertise to help customers derive valuable insights from our product, advising on best practices.
• Partner with Account Managers to build growth strategies for your book of business, working to secure successful renewals and expansions.
• The ideal candidate has a history of success driving value based conversations and consulting with customers on strategic approaches to leveraging SaaS products
• Project management experience is a plus
• Ability to interact and collaborate with key stakeholders within customer organizations at the Champion and decision-making level
• Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all levels
• 1-2 years working in a B2B SaaS environment, Martech industry experience a plus
• Experience with Salesforce
• A track record of meeting or exceeding performance and retention goals
• You thrive in a fast-paced environment, where you prioritize quickly and leverage resources within the organization
• How you work:
• You are intrinsically motivated to educate yourself on the latest industry trends and market research, positioning yourself as our customers go-to person and subject matter expert