Implementation Consultant

Join Agicap, a fast-growing startup in the B2B SaaS industry. As an Implementation Consultant, you will play a crucial role in ensuring customer satisfaction and experience during the onboarding phase of new subscribers. You will guide and train new clients, manage a portfolio of clients, implement retention strategies, and contribute to product development. The ideal candidate has a degree from a top business or engineering school, 2-3 years of experience in client relations, and a strong desire to help clients succeed.

• Guiding and training new clients, managing and nurturing a portfolio of clients.
• Implementing retention strategies to maximize client retention and ensuring the best possible client experience.
• Contributing directly to the development of the product by providing client feedback to the technical and product teams.

👪 What we are looking for

• You have a degree from a top business school or engineering school with ideally a specialization in finance, audit, or accounting.
• You have 2 to 3 years of experience, ideally in client relations.
• You enjoy helping clients and ideally have initial experience in B2B client relations.
• You preferably have experience in B2B SaaS and startups.
• You have an excellent level of French, able to lead full business conversations
• You are curious and learn quickly.
• You have developed excellent oral and written communication skills.
• You can handle multiple tasks and prioritize effectively within tight deadlines.
• You enjoy building relationships and teamwork.
• You like to argue, persuade, and sell. You are eager to pick up the phone and engage with clients.
• You have a team spirit and a desire to share your knowledge.
• You are ambitious and drawn to the startup mentality.
• You are ready to give your all for a project that you are passionate about.

### 🎁 What we offer

• An attractive salary package
• Swile meal vouchers
• Opportunity for rapid career advancement within the Customer Success team
• New 1000 m² offices at Gare de Vaise (Lyon)
• A pivotal moment to join a fast-growing startup
• A highly entrepreneurial environment that is empowering, highly educational, and offers a lot of autonomy
• Daily challenges working with SME executives and CEOs
• A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow in France and internationally 🚀
• One afterwork per month
• 2 days of remote work (after the trial period)