Enterprise Account Manager
Fermat Commerce · San Francisco, United States
About The Role
Join FERMÀT as an Enterprise Account Manager, where you will own upsell and renewal across a book of enterprise accounts. You will build and map relationships across your accounts, drive real expansion, and translate your customers' AI transformation priorities into revenue opportunities. You will partner closely with our Forward Deployed Engineering team and help build the playbook for enterprise account management as we scale. The ideal candidate will have 5+ years of account management experience, a demonstrated track record of driving meaningful expansion within existing accounts, and the ability to build and sustain executive-level relationships.
- Gérer les upsells et les renouvellements pour un portefeuille de comptes d'entreprise, en se concentrant sur la croissance.
- Établir et cartographier les relations au sein des comptes, en réseautant avec les contacts quotidiens jusqu'à la direction.
- Traduire les priorités de transformation AI de vos clients en opportunités de revenus, en aidant les dirigeants à comprendre où FERMÀT s'inscrit dans leur feuille de route.
- Excited about AI — not as a buzzword, but because you understand that every company is trying to figure out which side of AI they want to wake up on in three years, and you want to be the person helping them get there
- Someone who walks into a room with a CEO and holds the room — not through polish, but through genuine business acumen, curiosity, and conviction
- Fluent in the language of business transformation. You can talk to an executive about how their org is thinking about AI enablement, which workflows go AI-native first, and where the leverage is — and they'll want to keep talking
- An enterprise account manager who has held a real quota on their book, driven meaningful expansion, and has the receipts to prove it
- High-agency and self-directed. You don't wait to be pointed at an opportunity; you find it, build the relationship, and close it
- Strong business communication skills: you can take a complex customer situation and turn it into a clear narrative about value, transformation, and what comes next
- Genuine comfort with AI as a topic. You don't need to build it, but you do need to be able to hold an informed, confident conversation about AI strategy with a senior executive
- Demonstrated track record of driving meaningful expansion within existing accounts: new products, new use cases, real revenue growth
- 5+ years of account management experience with a quota on your book of business — we're looking for people who have owned real upsell targets, not just renewal rates
- Ability to build and sustain executive-level relationships — you should be the kind of person a CEO genuinely enjoys talking to
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