Associate Creative Director (Customer Stories)

Join Ramp as an Associate Creative Director for Customer Stories. In this role, you will set the creative standard for the program, leading the charge on how we celebrate the compelling people and businesses building on Ramp. You will own the story bar, bringing narrative clarity and filmmaker-level craft to every project. You will define the program's creative principles, write treatments, and direct a bench of filmmakers and animators. Additionally, you will partner across the business to ensure every project meets an exceptionally high bar for craft and storytelling.

• Set the creative standard for Ramp's customer films, ensuring high-quality storytelling and craft.
• Lead the Customer Creative team, directing the creative process for Tier 1 brand films and overseeing the production tier system.
• Develop and evolve Ramp’s film series, building a recognizable body of work that showcases compelling customer stories.
• Strong story casting instincts — you can spot the compelling person inside a corporate org and pull a story out of someone who defaults to corporate-speak
• Experience leading a team and producing a recognizable body of work
• Strong writing chops — narrative structure, scene-level scripting, treatments, and customer interviews are part of the daily craft
• Hands-on with AI tools in production and post (Runway, Descript, Adobe AI, ElevenLabs, VO3, Gemini, Midjourney)
• 7+ years in film and creative direction with a portfolio that leans heavily into film: brand documentaries, character-driven branded content, or editorial work
• Based in NYC or willing to relocate
• A background in filmmaking-leaning agencies or in-house creative leadership at companies with a high film bar
• Understands the structural difference between a brand film and a sales-floor film, and briefs, casts, and directs them differently
• Experience building creative frameworks: production playbooks and brief templates
• B2B or enterprise storytelling experience
• A network of editors, writers, and filmmakers you'd bring into our bench
• Documentary or editorial credits outside the brand world (festival, journalism, publishing)