Customer Activation (Partnerships)

Join Ramp, a fast-growing startup in the financial services industry. As a Customer Success Manager on the Partnerships team, you will be responsible for the activation, growth, and retention of partner-referred customers. You will build and maintain strong relationships with key partner segments, serve as a trusted advisor, and drive efficient onboarding at scale. This role offers comprehensive benefits, including medical, dental, and vision insurance, a 401(k) with employer match, unlimited PTO, and more.

• Construire et maintenir des relations solides et durables avec des segments de partenaires clés, y compris la comptabilité, le capital-investissement et le capital-risque.
• Servir de conseiller de confiance et d'avocat pour les partenaires, en comprenant leurs modèles commerciaux, leurs objectifs et leurs défis.
• Développer et livrer l'intégration et l'éducation des partenaires sur l'ensemble des options d'intégration et de configuration des produits de Ramp.
• Exceptional project management and time management
• Familiarity with partner ecosystem operations
• Excellent verbal and written communication
• Experience with financial services sales
• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Ability to anticipate customer needs and position product solutions accordingly
• Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively
• Proven track record of exceeding quota and/or outperforming key target metrics
• Experience contributing to the development and growth of new teams
• Experience at a high-growth startup
• Experience with accounting partners, Private Equity, and/ or Venture Capital
• Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics
• High adaptability and ability to thrive in a fast-paced environment
• Minimum 3 years of experience in customer success, partnerships, account management, or product operations experience