Customer Activation Manager (Enterprise)

Join Ramp as a Customer Activation Manager (Enterprise) and play a key role in delivering value to our customers and driving revenue for our business. As an early member of the team, you will have the opportunity to help build and refine Ramp's Customer Activation organization and define the customer strategy that fuels our growth. You will project manage the implementation and onboarding of new Ramp Strategic Enterprise customers, execute successful launches of the Ramp platform, and act as a strategic consultant for your customers. Additionally, you will work closely with the product team to ensure customer feedback is prioritized and assist customers with change management.

• Project manage the implementation and onboarding of new Ramp Strategic Enterprise customers, ensuring thorough and complete execution.
• Act as a strategic consultant and extension of customers’ teams, guiding them through Ramp setup and best practices, and showcasing tailored solutions.
• Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process.
• Ability to anticipate customers’ needs and position product solutions accordingly
• Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
• Proven track record of exceeding quota and/or outperforming key target metrics
• Experience managing enterprise customer relationships with numerous stakeholders
• High adaptability and ability to thrive in a fast-paced environment
• Minimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organization
• Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
• Bachelor’s degree from an accredited university
• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience with financial services sales
• Experience implementing a nascent product to Enterprise customers
• Experience at a high-growth startup